Contact Us

Welcome to NOVODURA

We are committed to providing responsive and reliable customer support throughout your entire shopping experience.

Whether you need assistance with product information, product usage, order status, shipping, returns, damaged or incorrect items, or have any questions about our artistic vase and decorative object collections, our customer service team is always here to help.

For any questions regarding orders, shipping, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channel below.

1. Customer Support via Email

Email: service@novodura.com

Our customer service team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).

For faster assistance with an existing order, please include your order number whenever possible.

For product-related inquiries, please include the following information:

  • Product name
  • Order number (if available)
  • A brief description of your question or concern
  • Clear photos (if applicable)
  • If the issue is related to product condition, structure, materials, or other product details, please provide a short video if available.

Providing these details will help us review your request and provide assistance more efficiently.

2. Customer Support Hours

Customer Support Email:
service@novodura.com

Customer Service Hours:
Monday to Friday,
9:00 AM to 6:00 PM Eastern Time

Messages received outside normal customer service hours will be reviewed on the next business day.

Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.

3. Order, Shipping, and After-Sales Support

Our support team can assist you with:

  • Order status and tracking
  • Shipping and delivery inquiries
  • Product information
  • Product care and maintenance guidance
  • Damaged, defective, incorrect, or incomplete orders
  • Returns and after-sales inquiries
  • Product specifications and material information
  • Business and wholesale cooperation inquiries

To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.

If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and provide clear photos of the product, packaging, and any affected parts.

4. Product Support

NOVODURA offers a curated collection of artistic vases and decorative objects inspired by the textures of original rocks, flowing metals, and traces of time.

By blending natural cracks, spatial structures, and sculptural forms, our creations present a futuristic aesthetic with collectible value, bringing unique artistic expression and visual depth to modern spaces.

If you experience any issues while using or caring for our products, our customer service team can assist you with:

  • Product dimensions
  • Materials and finishes
  • Design concepts and artistic features
  • Product care instructions
  • Included accessories
  • Recommended display methods
  • Product variations
  • General product questions

As product specifications vary, please provide the product name or order details when contacting us.

5. Business and Wholesale Inquiries

NOVODURA welcomes inquiries from retailers, distributors, commercial buyers, interior designers, and other potential partners.

For wholesale, distribution, bulk purchasing, or business cooperation inquiries, please contact:

Email: service@novodura.com

Please use one of the following email subjects:

  • Subject: Business Inquiry
  • Subject: Wholesale Inquiry

If possible, please provide:

  • Company name
  • Market or region
  • Estimated order quantity
  • A brief description of your inquiry

6. Company Information

Brand: NOVODURA

Website: novodura.com

Legal Entity:
Haikou JieBing E-Commerce Co., Ltd.

Registered Address:
Room B-3103, Building 4, Zhongjiao Xinqiong Yayuan, Qiongshan Avenue, Lingshan Town, Meilan District, Haikou, Hainan, China

Unified Social Credit Code:
91460000MAE955FH6C

Customer Support Email:
service@novodura.com

novodura.com is owned and operated by Haikou JieBing E-Commerce Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

We Are Always Here to Help

From selecting the perfect NOVODURA artistic vase or decorative piece to receiving and enjoying your order, our team is dedicated to making your shopping experience clear, convenient, and reliable.

If you have any questions, please contact us:

Email: service@novodura.com

Thank you for choosing NOVODURA.

NOVODURA — Sculptural Art Inspired by Nature, Time, and Future Forms.