Shipping Policy

At NOVODURA, our goal is to provide a clear and reliable shipping experience from the moment you place your order until your artistic vase or decorative object arrives at your doorstep.

Our product collection includes artistic vases, sculptural decorative objects, contemporary home décor pieces, and collectible artworks inspired by original rocks, flowing metals, and traces of time. By combining natural cracks, spatial structures, and sculptural forms, our creations bring a futuristic aesthetic and collectible value to modern spaces.

When appropriate, we carefully package our products with protective materials to help reduce the risk of damage during transportation.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding public holidays.

Order processing time is calculated separately from carrier transit time. Processing times may be slightly extended during peak sales periods, holidays, unusually high order volumes, inventory verification, or other special circumstances.

Some artistic products with delicate structures, unique materials, handcrafted details, or special packaging requirements may require additional preparation before shipment.

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information (if available).

Estimated Delivery Time

Estimated delivery time is typically:

7–20 business days after shipment

Estimated delivery times do not include the 1–3 business days required for order processing.

Delivery times may vary depending on:

  • Delivery destination
  • Carrier availability
  • Customs inspections or clearance procedures
  • Public holidays
  • Weather conditions
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Other circumstances beyond our reasonable control

All delivery timeframes are estimates and do not constitute guaranteed delivery dates.

Shipping Methods and Costs

Available shipping methods and applicable shipping fees will be displayed at checkout based on the destination, product type, package size, and items included in your order.

If promotional shipping offers or free shipping options are available, the applicable terms will be clearly displayed before payment is completed.

Some larger artistic objects, fragile decorative pieces, or products requiring special packaging may require different shipping arrangements depending on the destination and transportation requirements.

Packaging for Fragile Products

Some NOVODURA products may include:

  • Artistic surface details
  • Sculptural structures
  • Delicate decorative elements
  • Unique material finishes
  • Special handcrafted components
  • Other fragile product features

When appropriate, these products are packaged with protective materials to help reduce movement and impact during transportation.

Please handle your package carefully upon arrival and inspect the product shortly after opening.

We recommend keeping the original packaging until you have confirmed that your order has arrived safely and in good condition.

Tracking Your Order

When tracking information becomes available, we will send a shipping confirmation email to the email address provided during checkout, including your tracking number or tracking link.

After the tracking number is generated, please allow some time for the tracking information to become active.

Depending on the carrier and destination, tracking updates may only appear after the package reaches specific transportation or delivery checkpoints.

Delivery Delays

Although we work with reliable logistics providers and aim to deliver orders as efficiently as possible, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Carrier interruptions
  • Customs inspections or clearance procedures
  • Severe weather conditions
  • Transportation disruptions
  • Public holidays
  • Peak shipping periods
  • Remote delivery locations
  • Local delivery restrictions
  • Unexpected logistics delays

If your order has not arrived within the estimated delivery timeframe, please contact our customer service team. We will review available tracking and delivery information.

Accuracy of Shipping Address

Customers are responsible for providing a complete, accurate, and deliverable shipping address during checkout.

Please carefully review your:

  • Recipient name
  • Street address
  • Apartment or unit number
  • City
  • State or province
  • Postal code
  • Country
  • Contact information

If you discover an error after placing your order, please contact us as soon as possible.

We will make reasonable efforts to update the information before order processing begins. However, once an order has entered processing or has been shipped, we cannot guarantee that changes can be made.

If an order is returned, delayed, or requires reshipment due to incomplete or incorrect shipping information provided by the customer, additional shipping charges may apply where permitted by applicable law.

International Orders

NOVODURA ships to selected international destinations where shipping services are available.

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Taxes
  • Brokerage fees
  • Customs clearance charges
  • Other fees imposed by local authorities or carriers

Unless otherwise stated at checkout, such charges are generally the responsibility of the recipient.

NOVODURA does not control customs processing times or fees charged by local governments, customs authorities, or shipping providers.

Products Damaged During Transit

Because some NOVODURA products feature delicate artistic structures, unique materials, sculptural details, or decorative elements, we recommend inspecting your order immediately after delivery.

If your product arrives damaged, broken, scratched, defective, or otherwise affected during transportation, please contact us as soon as possible.

To help us review your request, please provide:

  • Your order number
  • Clear photos of the damaged product
  • Photos of the inner packaging
  • Photos of the outer package
  • A photo of the shipping label
  • A short video, if available

Please do not discard the damaged product or packaging until our customer support team has reviewed the issue.

Depending on the circumstances and applicable policies, we may provide an appropriate solution, such as a replacement, refund, or other available resolution.

Lost or Delayed Packages

If tracking information shows unusual delays or your package cannot be located, please contact us so we can review the available carrier information.

Where appropriate, we may assist with carrier inquiries or provide available resolution options.

Investigations and solutions may depend on the carrier's policies and the specific circumstances of the shipment.

Packages Marked as Delivered

If tracking information shows that your package has been delivered but you cannot locate it, we recommend checking:

  • Your mailbox or usual delivery area
  • Front door, side door, or back door
  • Building reception or mailroom
  • Family members
  • Neighbors
  • Local delivery provider

If you still cannot locate the package, please contact us. We will work with you to review the available delivery information.

Split Shipments

In some cases, items from the same order may be shipped separately due to:

  • Inventory locations
  • Product size
  • Fragile product packaging requirements
  • Warehouse availability
  • Fulfillment requirements

For example, multiple artistic pieces in one order may be shipped in separate packages depending on inventory location or packaging requirements.

If your order is shipped in multiple packages, each package may have its own tracking number and may arrive at different times.

Even if NOVODURA chooses to split an order into multiple shipments, you will not be charged additional shipping fees.

Receiving Your Order

When receiving your NOVODURA artistic vase or decorative object, we recommend:

  • Carefully opening the package.
  • Avoiding sharp tools near the product.
  • Slowly removing protective packaging.
  • Handling the artwork and decorative components carefully.
  • Inspecting the product before disposing of packaging.
  • Placing the product on a clean and stable surface before display.

If your product includes specific display instructions, material care guidance, or adjustable components, please review the relevant product information before use.

Contact Us

If you have any questions regarding shipping, tracking, delivery, or damaged products, please contact our customer support team:

Brand: NOVODURA

Official Website: novodura.com

Legal Entity:
Haikou JieBing E-Commerce Co., Ltd.

Registered Address:
Room B-3103, Building 4, Zhongjiao Xinqiong Yayuan, Qiongshan Avenue, Lingshan Town, Meilan District, Haikou, Hainan, China

Unified Social Credit Code:
91460000MAE955FH6C

Customer Support Email:
service@novodura.com

novodura.com is owned and operated by Haikou JieBing E-Commerce Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

When contacting us regarding an existing order, please provide your order number and the email address used during checkout so we can assist you more efficiently.

For damaged product or product-related inquiries, please provide photos of the product and packaging to help us review the situation more quickly.

NOVODURA — Sculptural Art Inspired by Nature, Time, and Future Forms.