Payment & Security Policy

At NOVODURA, we are committed to providing every customer with a secure, reliable, and convenient checkout experience.

This Payment & Security Policy explains the available payment methods, payment authorization, checkout security, refunds, payment verification, and related payment practices for purchases made through novodura.com.

Payment Methods

Available payment methods for your order will be displayed during checkout.

Payment methods may vary depending on:

• Your location
• Selected currency
• Device type
• Order value
• Available payment service providers

Only payment methods displayed during checkout can be used to complete your order.

Payment Authorization

All orders are subject to payment authorization, verification, and fraud prevention review.

Your payment service provider, issuing bank, card network, or other financial institution may:

• Approve or decline transactions
• Request additional verification
• Place temporary authorization holds
• Apply transaction limits
• Require additional security checks

NOVODURA does not control the approval decisions, verification procedures, authorization periods, or release schedules of independent payment providers or financial institutions.

If your payment is declined, please verify your payment information, contact your bank or payment provider, or try another available payment method during checkout.

Checkout Security

NOVODURA uses Shopify as its e-commerce platform and works with participating third-party payment providers to support secure checkout and payment processing.

Payment transactions may be processed through systems operated by:

• Shopify
• Payment processors
• Card networks
• Banks and financial institutions
• Other authorized payment service providers

We take reasonable measures to maintain a secure online shopping environment. However, no method of online transmission, electronic processing, or data storage can guarantee absolute security.

To help protect your information, we recommend:

• Using trusted devices and secure networks when shopping
• Keeping your account credentials confidential
• Confirming that you are visiting the official novodura.com website before entering payment information
• Avoiding sending sensitive payment information through email or customer support messages

NOVODURA will never request your complete credit card number, CVV/security code, online banking password, or other sensitive financial credentials through email.

Pricing and Order Total

Before completing your purchase, the checkout page will display applicable:

• Product prices
• Product quantities
• Discount or promotional adjustments
• Shipping fees
• Applicable taxes
• Final order total

Please carefully review your order details before payment.

The amount displayed during checkout generally represents the transaction authorization amount before completion, plus any additional charges applied by your bank or payment provider.

Currency and Foreign Exchange

Unless otherwise stated during checkout, prices on novodura.com are displayed and processed in United States Dollars (USD).

If your payment method uses a currency other than USD, your bank, card issuer, or payment service provider may apply:

• Currency conversion rates
• Foreign exchange fees
• Exchange rate adjustments
• Other financial institution charges

These rates and fees are independently determined by your payment provider and are not controlled by NOVODURA.

Temporary Authorization Holds

In some cases, your bank or card issuer may display a temporary or pending authorization before payment is fully completed.

A pending authorization does not necessarily mean the final charge has been completed.

If a payment attempt fails or an order is cancelled, the time required for the temporary authorization to disappear depends on your bank, card issuer, or payment provider.

NOVODURA cannot control the release timing of authorization holds.

Failed or Declined Payments

Payments may be declined due to:

• Incorrect payment information
• Insufficient funds
• Bank or card restrictions
• Billing information mismatch
• Security verification requirements
• Fraud prevention screening
• Payment provider limitations
• Technical or network issues

If payment cannot be successfully authorized, your order may not be completed.

For more information regarding failed transactions, please contact your bank or payment service provider.

Duplicate or Unexpected Charges

If you believe you have been charged multiple times for the same order, please first check whether one of the transactions appears as a pending or temporary authorization.

If you still believe there is an incorrect or duplicate charge, please contact us:

Email: service@novodura.com

Please provide:

• Your order number
• Email address used during checkout
• Transaction date
• Charged amount

For security reasons, please do not send your complete payment card number, CVV/security code, online banking password, or other sensitive financial information by email.

Discount Codes and Promotions

Discount codes, promotional codes, and special offers generally must be entered before checkout is completed.

Promotional offers may be subject to:

• Eligibility requirements
• Expiration dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Usage limitations
• Other promotion-specific conditions

Unless otherwise stated, discount codes:

• Cannot be combined with other offers
• Cannot be exchanged for cash
• Cannot be applied to completed orders
• May be limited to one use per customer or order

The terms displayed with applicable promotions will apply to those offers.

Taxes and Additional Fees

Applicable taxes and shipping fees will be displayed during checkout where applicable or supported.

International orders may also be subject to:

• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance charges
• Other local charges

These costs depend on the destination country, local regulations, customs authorities, and applicable service providers.

For more information regarding shipping costs, please review our Shipping Policy.

Refunds

Unless otherwise required or permitted by applicable payment providers or applicable law, approved refunds are generally issued to the original payment method used for purchase.

After NOVODURA issues a refund, your bank, card issuer, or payment service provider may require additional processing time before funds appear in your account.

Processing times are determined by the relevant financial institution, and NOVODURA cannot control these timelines.

For information regarding refund eligibility, return requirements, and applicable procedures, please review our Return & Refund Policy.

Payment Verification and Fraud Prevention

To protect our customers and maintain the security of our store, certain transactions may require additional review or verification.

NOVODURA may reasonably delay shipment, request reasonable verification information, refuse orders, or cancel transactions due to:

• Suspected fraud
• Unauthorized payment activity
• Failed payment verification
• Inconsistent transaction information
• Unusual order activity
• Other reasonable security concerns

If an order is cancelled after successful payment, we will process an appropriate refund according to our applicable policies and payment provider procedures.

Payment Privacy

Information provided during checkout may be processed by:

• NOVODURA
• Shopify
• Payment processors
• Banks and card issuers
• Fraud prevention service providers
• Shipping or logistics providers when necessary
• Other service providers involved in completing your transaction

For information about how NOVODURA collects, uses, and protects personal information, please review our Privacy Policy.

Independent payment service providers may also process information according to their own privacy policies and applicable terms.

Account and Payment Information Security

Customers are responsible for maintaining the security of their account information and taking appropriate precautions when accessing accounts or completing purchases.

We recommend:

• Using strong and unique passwords
• Keeping login information confidential
• Avoiding sharing account access with unauthorized individuals
• Using secure internet connections when shopping
• Reviewing order confirmation details for accuracy

If you believe your account or payment information has been used without authorization, please contact us as soon as possible.

Contact Us

If you have any questions regarding payments, charges, discount codes, checkout, refunds, or transaction-related matters, please contact us:

Brand: NOVODURA

Website: novodura.com

Legal Entity:
Haikou JieBing E-Commerce Co., Ltd.

Registered Address:
Room B-3103, Building 4, Zhongjiao Xinqiong Yayuan, Qiongshan Avenue, Lingshan Town, Meilan District, Haikou, Hainan, China

Unified Social Credit Code:
91460000MAE955FH6C

Customer Support Email:
service@novodura.com

For any order-related questions, please provide your order number and the email address used during checkout so our team can assist you more efficiently.

Please do not send complete credit card numbers, CVV/security codes, account passwords, or online banking credentials through email.

novodura.com is owned and operated by Haikou JieBing E-Commerce Co., Ltd.
The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.

NOVODURA — Sculptural Art Inspired by Nature, Time, and Future Forms.