Terms & Conditions

These Terms and Conditions (“Terms”) apply to purchases made through novodura.com.

novodura.com is operated by Haikou JieBing E-Commerce Co., Ltd.

By submitting an order through our website, you confirm that you have read, understood, and agreed that your purchase is subject to these Terms and any other applicable policies available on novodura.com.

Scope of These Terms

These Terms apply to products purchased through novodura.com.

Your purchase may also be subject to other policies, including:

• Shipping Policy
• Return and Refund Policy
• Payment and Security Policy
• Privacy Policy
• Product Care and Support Information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to display our products as accurately as possible, including descriptions, dimensions, materials, colors, finishes, textures, designs, images, pricing, and availability.

NOVODURA products are inspired by:

• Raw rock formations
• Flowing metal textures
• Natural cracks and geological traces
• Spatial structures
• Sculptural forms
• Timeless artistic expressions

Each piece is designed as a collectible decorative object that combines natural inspiration with contemporary artistic design.

Actual product appearance may vary slightly due to:

• Screen or display settings
• Photography and lighting conditions
• Manufacturing characteristics
• Natural material variations
• Surface texture differences
• Product batch variations
• Packaging or design updates

Products featuring different materials, finishes, textures, colors, or artistic details may have natural variations. These differences are considered part of the unique character of handcrafted and sculptural products and do not necessarily indicate a defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content when reasonably necessary.

If a significant error affects an existing order, we may contact you regarding available solutions or cancel the affected item and provide an applicable refund.

Product Requirements and Usage Information

Certain NOVODURA products may include specific materials, structures, or components that require appropriate handling.

Customers are responsible for reviewing product information, specifications, dimensions, materials, and intended use before purchasing or using the product.

Different models or versions may vary in:

• Design structure
• Materials
• Surface finishes
• Artistic details
• Product dimensions
• Decorative elements

Unless otherwise stated, NOVODURA does not guarantee compatibility with third-party modifications, replacement components, or alterations made after purchase.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation email.

This confirmation indicates that we have received your order but does not necessarily represent final acceptance of your order or confirmation that your order has been shipped.

NOVODURA reserves the right to refuse, limit, verify, or cancel orders when reasonably necessary, including situations involving:

• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Abuse of promotional offers
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment

If an order is canceled after successful payment processing, we will issue an appropriate refund through the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to modify or cancel an order, please contact us as soon as possible:

Email: service@novodura.com

We will make reasonable efforts to assist before the order enters processing.

However, once an order has entered:

• Processing
• Product preparation
• Packaging
• Fulfillment
• Shipment preparation
• Dispatch

we cannot guarantee that changes or cancellations can be completed.

If the order has already been shipped, the applicable Return and Refund Policy will apply.

Pricing

Unless otherwise stated during checkout, product prices displayed on novodura.com are shown and processed in United States Dollars (USD).

Prices may vary based on:

• Product design
• Product specifications
• Product variations
• Promotional eligibility
• Destination
• Applicable taxes
• Shipping costs

The final amount payable will be displayed during checkout before completing your purchase.

NOVODURA may update product prices for future purchases at any time.

If a clear pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before shipment or cancel the affected order.

Taxes and Additional Fees

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including:

• Customs duties
• Import taxes
• Brokerage fees
• Customs clearance charges
• Local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods will be displayed during checkout and may vary depending on:

• Customer location
• Device type
• Order value
• Available payment services

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize processing of the applicable transaction amount.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment and Security Policy.

Promotions and Offers

NOVODURA may occasionally provide promotional offers, including:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping promotions
• Other promotional benefits

Promotional offers may include additional conditions such as:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility requirements
• Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

NOVODURA reserves the right to modify, suspend, or terminate promotional activities where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are subject to our Shipping Policy.

Unless expressly stated otherwise, all delivery times provided are estimates.

Delivery may be affected by circumstances beyond NOVODURA’s reasonable control, including:

• Carrier operations
• Customs processing
• Weather conditions
• Transportation delays
• Holidays
• Remote delivery locations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

NOVODURA products may include delicate artistic structures, sculptural surfaces, natural textures, and carefully finished decorative elements.

We take reasonable packaging measures to help protect products during transportation. Customers should inspect their orders promptly after delivery.

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Returns and Refunds

Returns, refunds, exchanges, product damage claims, order errors, and related procedures are subject to our Return and Refund Policy.

Please contact NOVODURA before returning any product so that our customer support team can review your request and provide appropriate instructions.

Nothing in our return process is intended to limit consumer rights that cannot be excluded under applicable law.

Damaged, Defective, or Incorrect Products

If your NOVODURA product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

This may include issues involving:

• Damaged artistic structures
• Broken components
• Surface damage
• Missing parts or accessories
• Incorrect products received
• Manufacturing defects
• Other product-related issues

We may request:

• Your order number
• Clear photos of the product
• Photos of the original packaging
• A photo of the shipping label
• A short video demonstrating the issue where applicable

Please keep the product and original packaging until your request has been reviewed by our customer support team.

Depending on the specific circumstances and applicable laws, available solutions may include replacement, refund, repair, or another appropriate resolution.

Product Use and Care

NOVODURA products are designed as artistic decorative pieces and should be handled according to:

• Product descriptions
• Material specifications
• Care recommendations
• Product-specific instructions

To help maintain the quality and appearance of your NOVODURA artwork:

• Handle products carefully to avoid impact, drops, or excessive pressure.
• Avoid placing products in environments unsuitable for the materials.
• Keep products away from excessive moisture, extreme temperatures, and harsh chemicals.
• Use appropriate cleaning methods and materials.
• Do not modify, alter, or reconstruct the product without authorization.
• Follow any product-specific care instructions provided with your purchase.

Improper handling, storage, cleaning, or modification may affect product condition and eligibility for support.

Indoor and Outdoor Use

Unless specifically stated on the product page, NOVODURA decorative art pieces are primarily designed for indoor environments.

Products should avoid unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Long-term direct sunlight
• Strong chemicals
• Harsh environmental conditions

Any outdoor-use statement applies only to products specifically identified as suitable for outdoor environments.

Product Dimensions and Natural Variations

Dimensions and specifications displayed on novodura.com are provided for product reference only.

Minor differences may occur due to:

• Manufacturing processes
• Measurement methods
• Material characteristics
• Natural surface variations
• Product batch differences
• Design updates

Because NOVODURA products are inspired by natural formations and sculptural expressions, variations in texture, color, surface details, and material appearance are considered part of the artistic character of each piece.

Product Support and Warranty

Certain NOVODURA products may include product support or limited warranty services where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or product support information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Unless otherwise agreed in writing by NOVODURA, products available through novodura.com are primarily intended for lawful personal, household, decorative, or gift purposes.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activities

You may not use novodura.com or our purchasing systems for:

• Fraudulent transactions
• Unauthorized payment activities
• Abuse of discounts or promotional offers
• Manipulation of checkout systems
• Abuse of return or refund procedures
• Unauthorized resale activities in restricted circumstances
• Interference with website security
• Other unlawful or deceptive activities

NOVODURA may take reasonable measures to protect customers, website operations, business activities, and payment systems when suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content includes:

• NOVODURA brand
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Website layout
• Design elements
• Original content

Such content is owned, licensed, or authorized for use by NOVODURA, Haikou JieBing E-Commerce Co., Ltd., or relevant rights holders.

Website content may not be copied, distributed, modified, commercially used, or otherwise exploited without proper authorization, except where permitted by applicable law.

Third-Party Services

NOVODURA may use third-party service providers to support:

• E-commerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising services
• Fraud prevention
• Website security

Third-party services may operate according to their own terms and privacy policies.

NOVODURA is not responsible for independent third-party services that we do not control.

Electronic Communications

By placing orders or contacting us electronically, you agree that NOVODURA may communicate with you electronically where appropriate.

Communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund notifications
• Important service information

Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information.

By using novodura.com, you acknowledge that personal information may be processed according to our Privacy Policy.

Disclaimer

To the maximum extent permitted by applicable law, novodura.com and related website services are provided on an “as available” and “as is” basis.

We do not guarantee that the website will operate without interruption or that all technical issues will be resolved immediately.

Product images and descriptions are intended to represent products as accurately as possible; however, minor differences may occur due to materials, craftsmanship, and display conditions.

Limitation of Liability

To the maximum extent permitted by applicable law, NOVODURA and Haikou JieBing E-Commerce Co., Ltd. shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website, except where such limitations are not permitted by law.

Nothing in these Terms excludes:

• Liability that cannot legally be excluded
• Mandatory consumer rights
• Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to:

• Product conformity
• Defective products
• Repairs
• Replacement products
• Returns
• Refunds
• Cancellation rights

Nothing in these Terms is intended to remove or limit rights that cannot legally be excluded.

Changes to These Terms

NOVODURA may update these Terms periodically to reflect changes in:

• Business operations
• Products or collections
• Website features
• Store policies
• Legal requirements

Updated versions will be published on this page.

Contact Us

If you have any questions regarding these Terms, orders, NOVODURA products, or our store policies, please contact us:

Brand: NOVODURA

Website: novodura.com

Legal Entity:
Haikou JieBing E-Commerce Co., Ltd.

Address:
Room B-3103, Building 4, Zhongjiao Xinqiong Yayuan, Qiongshan Avenue, Lingshan Town, Meilan District, Haikou, Hainan, China

Unified Social Credit Code:
91460000MAE955FH6C

Customer Support Email:
service@novodura.com

novodura.com is owned and operated by Haikou JieBing E-Commerce Co., Ltd. The company is responsible for online store operations, customer service, order coordination, and related e-commerce activities.