Privacy Policy

Last Updated: September 21, 2026

NOVODURA operates this website and online store, including related content, features, tools, products, and services, with the goal of providing customers with a convenient and reliable shopping experience (“Services”).

NOVODURA online store is owned and operated by Haikou JieBing E-Commerce Co., Ltd. NOVODURA is powered by Shopify, which provides the e-commerce infrastructure that enables us to provide our Services.

This Privacy Policy explains how we collect, use, disclose, and process your personal information when you visit novodura.com, explore our artistic decorative object collections, place orders, communicate with customer support, interact with advertising, or otherwise use our Services.

If our Terms and Conditions conflict with this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply to privacy-related matters.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and agreed to the terms described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.

Personal information does not include information collected anonymously or processed in a way that can no longer reasonably identify an individual.

Depending on how you interact with NOVODURA, applicable laws, and your privacy choices, we may collect or process the following categories of information:

  • Contact Information: Includes your name, email address, phone number, billing address, and shipping address.
  • Account Information: Includes account details, login information, saved addresses, preferences, and related settings (where applicable).
  • Order and Transaction Information: Includes viewed products, items added to cart, purchased artistic decorative objects, order history, payment status, returns, exchanges, cancellations, and transaction identifiers.
  • Payment Information: Payment details are processed through third-party payment providers. NOVODURA generally does not store complete payment card numbers or security codes.
  • Customer Support Information: Includes messages, order details, product questions, photos, and any information you voluntarily provide when contacting our support team.
  • Device Information: Includes browser type, device type, operating system, IP address, network information, and online identifiers.
  • Website Usage Information: Includes visited pages, viewed artistic collections, search activity, shopping behavior, checkout interactions, referring websites, and access date and time.
  • Advertising and Analytics Information: Includes advertising interactions, campaign information, conversion events, and measurement information where permitted by applicable laws.
  • Cookie and Privacy Preference Information: Includes cookie choices, consent preferences, and browser or device privacy signals.

Sources of Personal Information

NOVODURA may collect personal information from the following sources:

  • Directly From You: When you place orders, create an account, subscribe to newsletters, contact customer support, or provide information through our website.
  • Automatically Through Our Website: Through cookies, pixels, scripts, tags, local storage, server logs, and similar technologies.
  • Shopify and E-commerce Service Providers: Through platforms and services that support our online store operations.
  • Payment Service Providers: Through payment processors that securely process transactions.
  • Shipping and Logistics Providers: Through companies involved in order fulfillment, delivery, and tracking services.
  • Advertising and Analytics Providers: Through services that help us understand website performance and advertising effectiveness.
  • Fraud Prevention and Security Providers: Through services that help protect our website and customers.

How We Use Your Personal Information

Depending on your interactions with NOVODURA and the Services you use, we may process your personal information for the following purposes:

Providing and Improving Our Services

We use personal information to operate our website, process orders, arrange shipping, provide tracking updates, manage customer accounts, handle returns or refunds, respond to inquiries, and improve the overall shopping experience.

Payments and Transactions

We may use personal information to process payments, verify transactions, prevent payment fraud, maintain order records, and manage refunds, cancellations, or other transaction-related activities.

Marketing and Advertising

Where permitted by applicable laws, we may use information to measure advertising performance, understand customer interactions, improve marketing activities, analyze customer interests, and provide relevant information.

Website Analytics and Improvement

We may analyze website activity, product interactions, browsing behavior, and customer journeys to improve website functions, product presentation, and user experience.

Security and Fraud Prevention

We may process information to identify, investigate, prevent, or respond to fraud, unauthorized activities, security issues, misuse, or other potentially harmful activities.

Communication With You

We may use your personal information to provide customer support, answer questions, send order confirmations, provide shipping updates, respond to requests, and maintain communication related to your purchases or our Services.

Legal and Compliance Purposes

We may process personal information when necessary to comply with applicable laws, regulations, legal obligations, accounting requirements, contractual obligations, or lawful requests from authorities.

Cookies and Similar Technologies

NOVODURA and our service providers may use cookies, pixels, tags, scripts, local storage, APIs, and similar technologies to operate, analyze, and improve our website.

These technologies may be used for:

  • Enabling essential website functions.
  • Maintaining shopping cart and checkout functions.
  • Remembering website preferences.
  • Improving website performance and customer experience.
  • Analyzing traffic and customer interactions.
  • Measuring advertising effectiveness.
  • Understanding product interests and shopping behavior.
  • Supporting marketing activities where permitted by applicable laws.

Cookies and similar technologies generally include strictly necessary technologies, functional technologies, analytics technologies, and advertising technologies.

Strictly necessary technologies may remain enabled because they are required for basic website operations.

Where required by applicable laws, NOVODURA will obtain appropriate consent before enabling non-essential analytics or advertising technologies.

You may manage available cookie preferences through the cookie control functions provided on our website.

Advertising, Analytics, and AppLovin

NOVODURA may work with advertising, analytics, attribution, and measurement partners to understand customer interactions, evaluate advertising performance, improve marketing campaigns, and prevent fraudulent activities.

One advertising and measurement partner we may work with is AppLovin Corporation (“AppLovin”).

When enabled, AppLovin technologies may use cookies, pixels, scripts, APIs, or similar technologies.

Depending on technology configuration, applicable laws, and your privacy choices, advertising partners may process information including:

  • IP address.
  • Browser and device information.
  • Device or advertising identifiers.
  • Website browsing activity.
  • Product browsing and shopping interactions.
  • Search activity.
  • Shopping cart and checkout events.
  • Purchase and conversion information.
  • Advertising interactions and campaign performance information.
  • Cookie and privacy preference signals.

AppLovin and similar partners may process information for advertising measurement, conversion attribution, advertising optimization, fraud prevention, security, and improvement of advertising services where permitted by applicable laws.

NOVODURA does not knowingly provide sensitive personal information for advertising purposes.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to operate our business, provide services, complete transactions, maintain website security, measure advertising effectiveness, or fulfill legal obligations.

Recipients may include:

  • Shopify and other e-commerce platform providers.
  • Payment processors and financial service providers.
  • Shipping, warehouse, and logistics providers.
  • Customer support service providers.
  • Technology, hosting, and security providers.
  • Analytics and measurement service providers.
  • Advertising and attribution providers.
  • Fraud prevention and risk management providers.
  • Professional advisors and legal service providers.
  • Government authorities where legally required.

We may also disclose information related to business transactions, including mergers, acquisitions, financing, restructuring, or transfers of business assets.

Relationship With Shopify

Our online store is hosted by Shopify.

Shopify may collect and process personal information related to your access and use of our Services in order to provide, maintain, protect, and improve Shopify services.

Information submitted through novodura.com may be processed by Shopify and other service providers located in different countries.

For more information about Shopify’s privacy practices, please review Shopify’s consumer privacy policy:

https://privacy.shopify.com/en

Targeted Advertising and Privacy Choices

Depending on applicable privacy laws, certain advertising-related processing activities may be considered targeted advertising, sharing, or other regulated activities.

Where applicable, you may manage your choices through:

  • Cookie settings available on our website.
  • Available privacy preference tools.
  • Browser or device privacy settings.
  • Contacting NOVODURA customer support.

Where required by law and technically supported, NOVODURA respects applicable privacy preference signals, including Global Privacy Control (GPC).

Marketing Communications

Where permitted by applicable laws, NOVODURA may send promotional information about products, collections, updates, or services.

You may unsubscribe from marketing emails at any time through the unsubscribe options included in those emails.

Even after unsubscribing from marketing communications, you may still receive important transactional messages related to orders, payments, shipping, returns, security, or customer support.

Third-Party Websites and Links

Our website may contain links to third-party websites, payment services, social media platforms, or other online services.

Third-party websites may have privacy policies different from NOVODURA. We are not responsible for the privacy, security, or content practices of third-party services that we do not control.

We recommend reviewing third-party privacy policies before providing personal information.

Children’s Privacy

NOVODURA’s website and shopping services are intended for general customers and are not directed toward children.

We do not knowingly collect personal information from children without parental consent or another lawful basis required by applicable laws.

If you believe a child has improperly provided personal information to us, please contact us so we can review and take appropriate action.

Information Security

NOVODURA uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no internet transmission, electronic communication, or storage system can guarantee absolute security.

Please do not send sensitive information such as complete payment card numbers, passwords, or security codes through regular email.

Data Retention

NOVODURA retains personal information only for as long as reasonably necessary for purposes including:

  • Processing and maintaining customer orders.
  • Providing customer support.
  • Processing returns, refunds, and exchanges.
  • Preventing fraud and maintaining website security.
  • Resolving disputes.
  • Meeting legal, tax, and accounting obligations.

Your Privacy Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information.

  • Right of Access: Request access to personal information we hold about you.
  • Right to Delete: Request deletion of certain personal information.
  • Right to Correct: Request correction of inaccurate information.
  • Right to Data Portability: Request a copy of eligible personal information.
  • Right to Object: Object to certain types of processing.
  • Right to Withdraw Consent: Withdraw consent where processing is based on consent.
  • Right to Opt Out: Where applicable, opt out of certain advertising-related processing activities.

International Data Transfers

NOVODURA works with service providers, technology partners, payment providers, advertising partners, and logistics providers operating in different countries.

Therefore, personal information may be transferred, processed, or stored outside your country of residence.

Where required by applicable laws, appropriate safeguards will be implemented for international data transfers.

Changes to This Privacy Policy

NOVODURA may update this Privacy Policy from time to time to reflect changes in our business operations, website functions, technology, service providers, or applicable legal requirements.

When updates are made, we will revise the “Last Updated” date displayed at the beginning of this policy.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise applicable privacy rights, please contact us.

Brand: NOVODURA

Website: novodura.com

Legal Entity:
Haikou JieBing E-Commerce Co., Ltd.

Registered Address:
Room B-3103, Building 4, Zhongjiao Xinqiong Yayuan, Qiongshan Avenue, Lingshan Town, Meilan District, Haikou, Hainan, China

Unified Social Credit Code:
91460000MAE955FH6C

Customer Support Email:
service@novodura.com

novodura.com is owned and operated by Haikou JieBing E-Commerce Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.