FAQ

Orders & Shipping

How do I place an order?

To place an order, select the NOVODURA artistic vase or decorative object you would like to purchase, review the available options, add the item to your shopping cart, and complete the checkout process.

Once your order has been successfully submitted, we will send an order confirmation email to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will do our best to assist you before your order enters the processing stage. However, once an order has entered processing, packaging, shipping preparation, or shipment, we cannot guarantee that changes or cancellations can be made.

How can I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking information may take some time to update after a tracking number has been generated. Tracking updates may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Please refer to our Shipping Policy for order processing times and estimated delivery schedules.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your NOVODURA product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us efficiently review the issue, please provide the following information:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging
  • Shipping label photos, if available
  • A short video showing the issue, if applicable

Our support team will review the information provided and advise you on the appropriate next steps.

Product Support

What types of products does NOVODURA offer?

NOVODURA offers a curated collection of artistic vases and decorative objects designed for modern living spaces, interior aesthetics, and collectible art appreciation.

Our collections may include:

  • Artistic vases
  • Sculptural decorative objects
  • Contemporary home décor pieces
  • Modern collectible artworks
  • Interior accent pieces
  • Creative decorative designs

Inspired by original rocks, flowing metals, and traces of time, our creations combine natural cracks, spatial structures, and sculptural forms to create artistic objects with a futuristic aesthetic and collectible value.

As new collections and designs are introduced, available products may change over time.

Are NOVODURA products made with different materials and finishes?

Materials, finishes, textures, structures, and artistic details may vary depending on the individual product.

Due to craftsmanship, production processes, and material characteristics, subtle variations may occur in:

  • Shape
  • Texture
  • Color
  • Surface finish
  • Sculptural details
  • Decorative elements

These natural variations do not necessarily indicate a product defect.

Will the product look exactly the same as shown in the photos?

We make every reasonable effort to accurately display the product colors, textures, proportions, finishes, and artistic details.

However, the actual appearance may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Photography
  • Material characteristics
  • Handmade or production variations
  • Product batches

Please refer to each product page for specific product information.

How should I care for my NOVODURA decorative objects?

For most NOVODURA artistic vases and decorative objects:

  • Handle products carefully to avoid damage.
  • Avoid drops, strong impacts, or excessive pressure.
  • Keep products clean and dry.
  • Use a soft cloth for external cleaning when appropriate.
  • Avoid harsh chemical cleaners.
  • Do not modify the structure or decorative elements.
  • Follow the specific care instructions provided with the product.

How should I maintain the materials and surfaces?

For products featuring unique textures, finishes, or sculptural details:

  • Handle surfaces gently.
  • Avoid sharp objects that may scratch or damage the finish.
  • Keep away from excessive moisture unless otherwise specified.
  • Store or display products in a suitable environment.
  • Use appropriate cleaning methods based on the product material.

If any part of the product becomes damaged, please stop using or displaying the affected item and contact our support team.

What should I do if my decorative object has an issue?

If your NOVODURA product has any issues, please carefully inspect the item and avoid forcing, opening, or modifying any affected parts.

Please check, if applicable:

  • Product condition
  • Surface details
  • Structural stability
  • Assembly components
  • Display placement

If the issue continues, please contact our customer support team.

Can I use NOVODURA products outdoors?

Unless otherwise stated on the product page, NOVODURA decorative objects are primarily designed for indoor use.

We recommend protecting products from:

  • Rain
  • Excessive moisture
  • Extreme temperatures
  • Long-term direct sunlight
  • Strong chemicals

Any outdoor-use statement applies only to products specifically identified as suitable for such conditions.

Are product dimensions accurate?

The product dimensions displayed on our website are intended to provide useful reference information.

Minor variations may occur due to manufacturing methods, product structure, or measurement techniques.

Please refer to each product page for detailed specifications.

Returns & Warranty

What is your return process?

Before returning a product, please review our Return & Refund Policy and contact our customer support team for return instructions.

Returns sent without prior authorization or not following the provided instructions may not be accepted.

Does NOVODURA provide a warranty?

Eligible NOVODURA products may receive limited product support or warranty service for qualified defects in materials or craftsmanship under normal intended use.

Applicable warranty periods, if available, will be specified on the relevant product page, product documentation, or order information.

For more details, please refer to our Product Support & Care information.

What should I do if my product has a problem?

If your NOVODURA artistic vase or decorative object has issues with materials, structure, surface details, craftsmanship, or other product features, please avoid modifying or attempting to repair the affected parts.

If the issue continues, please contact:

Email: service@novodura.com

Please include:

  • Your order number
  • Product name
  • Description of the issue
  • Clear photos of the affected area
  • A short video demonstrating the issue, if possible

This information will help our support team review your request more efficiently.

Payment

What payment methods do you accept?

Available payment methods will be displayed during checkout.

Prices are displayed and processed in USD (United States Dollars). Payment options may vary depending on your location, device, and available payment service providers at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

NOVODURA will never ask customers to send complete payment card information through email or customer support messages.

For more information, please refer to our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Each product page provides product-specific information, which may include:

  • Product dimensions
  • Materials
  • Colors and finishes
  • Design concepts
  • Artistic features
  • Included accessories
  • Care instructions
  • Recommended display methods

Since product specifications vary, please review the relevant product page before purchasing.

Will product colors or textures look different in person compared to the images?

Yes. Product colors, finishes, textures, and artistic details may vary slightly due to:

  • Screen settings
  • Indoor lighting
  • Photography conditions
  • Product materials
  • Manufacturing characteristics

Our goal is to present each product as accurately as possible.

Are the finishes and details of each product exactly identical?

Not necessarily.

Products featuring unique finishes, textures, sculptural forms, decorative elements, or artistic craftsmanship may have subtle differences between individual pieces or production batches.

These variations are considered natural characteristics of artistic products and do not necessarily indicate a defect.

Contact Us

If you have any questions regarding orders, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@novodura.com

For order-related inquiries, please provide your order number whenever possible.

For product support, please provide your product name and a brief description of your question so we can assist you more efficiently.

Brand: NOVODURA

Website: novodura.com

Legal Entity:
Haikou JieBing E-Commerce Co., Ltd.

Registered Address:
Room B-3103, Building 4, Zhongjiao Xinqiong Yayuan, Qiongshan Avenue, Lingshan Town, Meilan District, Haikou, Hainan, China

Unified Social Credit Code:
91460000MAE955FH6C

Customer Support Email:
service@novodura.com

NOVODURA — Sculptural Art Inspired by Nature, Time, and Future Forms.

Explore NOVODURA’s artistic collections, sculptural designs, and latest creations.